Processing & Shipping

Please allow 1-3 business days for processing time. During busy holiday season, we appreciate your understanding that processing times may be up to 7-10 days. We are a small business and work out hardest to get your order out as fast as possible!

Most orders ship USPS Ground Advantage with standard shipping - this is 2-5 day ship time most the year, but can be longer during holiday season. We do offer expedited processing and shipping to get your order to you in a tight timeframe. Please reference options for this in checkout.

Shipping is a flat rate of $9.99 per order for standard shipping in the USA.

Yes! All orders $150+ receive free standard shipping in the US automatically - no code needed at checkout!

*Does not apply internationally*

We typically ship every business day, therefore there is chance we cannot cancel your order if it is already in processing. Please contact us via email as soon as possible if you need to cancel or modify you order. A restocking fee may apply.


At this time, we only ship to the USA and Canada.


Yes! If you’re not satisfied with any of the MACY MAE® brand items, notify us via email within 14 days of receipt at info@macymae.com. Consumer may is responsible for the return shipping fee. Should you decide to cancel your order, please notify us within 24 hours via email at info@macymae.com or shipping/restocking charges may apply. Dollhouses furnished and unfurnished are unable to be cancelled nor returned. No returns on final sale, discounted, sale, flawed or clearance items. No returns will be accepted without prior communication and approval.

We understand these are toys, but our items are meant for gentle play. We cannot accept returns due to item breakage due to improper play. We try our hardest to make quality pieces, but they are small and the makeup of pieces can be fragile.

Dollhouse Design

Glue dots purchased online or from your local craft store work great for adhering accessories to your walls without damaging the finish!

We source "wallpaper" from the scrapbooking section at our local craft stores.

Contact us

Further questions? Please reach out!

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.